Refund Policy

Licensed organizational systems

Because licensed organizational systems are delivered electronically and provide immediate access to proprietary materials, purchases are generally final once access or download is provided, except where applicable law requires otherwise.

Defective or inaccessible files

If a purchased file is corrupted, materially incomplete, or inaccessible through no fault of the buyer, contact Product Support promptly with the order information and a description of the problem. SignalLane will use reasonable efforts to provide a corrected file or restore access. If SignalLane cannot provide the purchased product within a reasonable period, it may issue a replacement, credit, or refund as appropriate.

Before delivery

If you request cancellation before access or download has been provided, SignalLane may cancel and refund the order, subject to payment-processing status and applicable law.

No refunds for suitability or nonuse

Except where required by law, refunds are not available because a buyer changes its mind, does not use the product, lacks compatible software, or determines after delivery that the product does not fit its circumstances. Buyers should review the product description, license scope, and system requirements before purchase.

Advisory services

Refunds, deposits, cancellations, and payment terms for advisory services are governed exclusively by the applicable written engagement agreement.

How to request help

Email coretta.catlin@signallanesystems.com with your order information and a description of the issue. Do not include confidential, privileged, regulated, or sensitive personal information.